F.A.Q.’s

Frequently Asked Questions

 

What is Virgin Indian Hair?

100% Virgin Indian Hair is hair that has not been chemically treated; it is all natural. There are no permanent/semi- permanent colors, perms, or relaxers used to alter the color, texture or curl pattern of the hair. To prevent tangling, all the hairs are placed with the cuticles in the same direction.

How does the hair get its curly texture?

The wavy/curly texture of the hair is achieved by steam perming it. This process does not use any chemicals, just water and steam vapor. The texture may not be as flexible as virgin hair, meaning the hair may not revert back to a natural wavy pattern after an extended period of use or after using heat tools on the hair (flat ironing, curling, etc)

What color hair does Nirvana offer?

Our virgin hair comes in a combination of completely natural off-black and dark brown colors. (Between 1B and 2). There will be color variations between bundles, some lighter and some darker. If you want specific color we recommend you take the hair to your local stylist/colorist.

What condition does Virgin hair come in?

Since this real Virgin Indian hair is just washed and left untreated, it may appear dry out of the package. You do need to maintain it by shampooing and conditioning, using a leave-in conditioner is also recommended. Styling and maintenance is required to reap the many benefits of this virgin Indian hair. The hair comes to life after treatment, and gets better over time.

What if I have a question about your hair?

If you have questions concerning any Nirvana Hair product, you can contact us via phone, email.

Do you ship outside of the United States?

Yes, we currently ship Domestically inside the U.S. as well as Internationally, only to Canada and Mexico.

What will happen after I place my order?

After you place your order, you’ll receive an email with your confirmation receipt and order ID. Once your order is successfully placed, your order must be processed. All of the items we carry are handcrafted & customized for each individual client. So please be patient & allow time for your products to be expertly crafted and shipped directly to you! For order processing times, please refer to our Policies Page. Once your hair has finished processing, your Nirvana Hair will ship within 1 business day. We use FedEx for our shipping.

How much is shipping?

Our shipping is based upon your zip code and the weight of your package. In order to get an accurate shipping rate for your order, add your items to cart and you will be able to view the shipping amount before checkout. For shipping rate estimates and times, please refer to our Policies Page.

How long can I wear Nirvana Hair?

Nirvana Hair can be worn anywhere from a six months to a year with proper maintenance and care. The key to wearing your hair this long is to make sure you take care of the hair by washing and conditioning it regularly with quality shampoos and conditioners.

Do you sell wholesale?

Yes, we offer wholesale pricing for stylists and businesses. Wholesale orders require a 50 unit minimum order.  Please Contact us for more information.

How many packs of hair will I need to do an entire head?

The amount of hair you’ll need will depend on the style you’re creating. For a partial weave, you’ll only need 1 pack of hair. For a full weave, you’ll need 1.5 to 2 packs of hair. For a full-head sewn-in weave, you’ll need 2 to 3 packs, depending on how thick you want your hair to be. Most full weaves require 2 packs.

Does your hair come in Wet and Wavy?

Our Virgin Indian Hair comes in natural curly and wavy textures. You can order our custom wavy textures, which wave up when wet.

Does the straight hair get curly when wet?

If you wet the straight Virgin Indian Hair, it has a natural wave pattern, but it is not “wavy” or “curly” like the wavy and curly hair we offer.

How long is the curly hair in its natural curly state?

The curly hair appear about 2 – 3 inches shorter in their natural curly state, but they measure the full length of inches requested when stretched or straightened.

Do you have a money back guarantee?

Due to the nature of our products, we do not offer refunds, due to sanitary reasons. Please ensure you try our sample products and make sure your orders are accurate. Please refer to our Policies Page for more info.

If I order one pack of hair, exactly how much hair do I get?

Our packs of hair weigh 1/4 pound, or 4 oz, the standard weight for one pack of hair.

What are your hours of operation?

We are open Monday through Friday, from 10:00 a.m. to 5:00 p.m. PST.

Do you accept checks and money orders?
We do accept money orders, but not personal checks. To pay by money order, send an email with your order request and the total amount you plan to send via money order. Then place your money order in the mail. You will receive your hair once we receive your money order in the mail.

What payment options are available?

We currently accept Visa, Master Card, Discover, American Express, and money orders. We also accept payment via PayPal.

Where do you ship your products from?

Our products are shipped from our office in the Los Angeles, CA.

How long will it take for my order to be shipped?

We ship all orders within 1-2 business days after production has been completed. Production/processing can take between 2 – 3 weeks for extensions and 4 – 8 weeks for lace wigs. For order processing times, please refer to our Policies Page.

What if I made a mistake in my order?

No problem – we all make mistakes. If you discover a mistake in your order, e-mail us immediately, within 4-8 hours to let us know, and we’ll try to fix it right away. If your products have already been processed, we won’t be able to change the order. It will be shipped as ordered. Please ensure your order is accurate.

Is it safe to order online?

Yes it is. We use the latest in 128-bit encryption technology for all order processing. All of the data entered on our protected web pages is encrypted using the Secure Socket Layer (SSL) protocol.

Will my personal information be passed on to third parties?

No. You have our word that your personal information will never be passed on to third parties, sold or rented.

If I’m not 100% happy with my Virgin Indian Hair purchase, how can I get a refund?

Due to the nature of our products, we do not offer refunds. Please refer to our Policies Page for details.

How can I purchase 100% Virgin Indian Hair from Nirvana Hair?

It’s easy to place your order today. Simply visit our Heavenly Collection, choose the hair and proceed to checkout.

Can the hair be flat ironed or curled?

The hair is 100% human hair that can withstand household styling tools such as curling irons and flat irons. You can wash, set, and style the wig as you would your own hair. But like your natural hair, the hair can get damaged with the misuse and overuse of products.

Can I have a style or color made that is not currently shown on your website?

Yes, we offer custom extensions and wigs at reasonable prices.

Can I dye the hair?

The Virgin Indian Hair is the best hair for dying, since it has not undergone any chemical processing whatsoever. However the Indian Remy hair has already undergone processing for hair color and possibly hair texture. So, we do not recommend any further processing of the Indian Remy hair if it has already been dyed and processed. Further, only experienced colorists should attempt to color the hair. Remember that though the hair is 100% human hair, it is just as prone to damage from excessive processing as your own hair. We cannot and will not be responsible for the results.